ENHANCING COLLABORATION & ACCOUNTABILITY
At Kintsugi Integrative Practice, we are dedicated to providing quality psychiatric health care to all of our patients.
“A single beam of light is enough to drive away many shadows.”
Active Patient Requirement
Kintsugi Integrative Practice requires that all active patients be seen in person every three months to continue as patients.
All medication refills can take up to 48 hours to process. Any refills requested on weekends or holidays may take longer.
Some medications are closely regulated by the DEA. These medications can be very beneficial when utilized. All medications require monthly monitoring as part of your comprehensive treatment plan. Controlled substances cannot be refilled without an appointment every 30/days. Please plan accordingly.
Kintsugi Integrative Practice utilizes I-STOP/PMP, a NYS Prescription Monitoring Program. The I-STOP/PMP program is designed to limit the abuse and diversion of certain medications.
No Show & Cancelled Appointment Policy
Kintsugi Integrative Practice will work actively with patients and families to reduce the number of no-shows or canceled appointments. As a patient-centered mental health practice, our goal is to provide the best quality of care.
To ensure that our patients do not miss their appointments, our practice utilizes an automated appointment reminder system that sends out alerts through phone calls or text messaging.
Please ensure that your personal information is accurate and up to date during every appointment.
If you need to cancel your appointment, please contact us 24 hours prior to your scheduled visit.
We understand that unforeseen circumstances and emergencies may cause someone to miss an appointment.
Any missed appointment may result in a no-show fee of $50 for current patients and $100 for new patients appointments.
New patients that do not show for their appointment may not be able to reschedule for a future visit.
Please note that Kintsugi Integrative Practice does not provide court evaluations or court testimony.
Please inform our practice immediately if you are involved in, or plan to go to court.
We accept patients with an agreement that they will not involve Kintsugi Integrative Practice in any legal matters, including but not limited to family court matters, worker’s compensation claims, and criminal cases.
We do not provide legal opinions, conduct evaluations, or testify for disability and/or family court matters. We do not provide any documentation for emotional support animals (ESA).
All clinical sessions are confidential. Information about your treatment will not be released without a sign HIPPA release form. There are a few exceptions as healthcare providers are mandated reporters.
We are required by law to report evidence of suicidal or homicidal intent, evidence of past or current child abuse, and evidence of past, or current elder abuse.
In the interest of your treatment plan and coordination of care, information may be shared with other medical providers who are concurrently providing medical treatment for you.
Kintsugi Integrative Practice provides routine service outside of our normal business hours. However, if you are in crisis or experiencing an emergency, please call
9-1-1 or go to the emergency department for immediate care.
Important After-Hours Resources
The psychiatric mobile crisis phone number is 518-549-6500 and is available 24/7.
The 988 Suicide & Crisis Lifeline phone number is 988 and is available 24/7.
Crisis Text Line – Text HOME to 741741 to connect with a volunteer Crisis Counselor and is available 24/7.
CDPHP members: Behavioral Health Crisis Line is 1-888-320-9584 and is available 24/7.
For other insurance carriers, please call the number on your insurance card.
NYS suicide and crisis resources website is: http://suicidehotlines.com/newyork.html
If you are treated at an emergency department or hospital for any psychiatric issues, please inform the office. We will contact you in a timely manner to address your immediate needs and future care plan.
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